HMS Student Computing Support Site

This page is a quick reference for computer questions, covering the most commonly asked questions to the IT staff of Student Computing. Like all such documents, it is open-ended. If you feel that there is a subject that needs to be treated, or you would like to make suggestions to amend a Student Computing page, please let us know.

If you have questions about your MyCourses account, please email the MyCourses Specialist at MyCourses under About MyCourses>Support by filling out the online form.

NOTE: If you have questions regarding Outlook Web Access (OWA), go to MS Outlook Web Access Information page.

Email & Mailing List Issues	Graduating Student Issues
Outlook Web Access • What is Outlook Web Access? • What other resources are available to learn OWA? • Is there a forwarding feature for OWA? • Why am I receiving email notices that I am approaching the maximum quota for my email account? • I locked myself out of my OWA account. What do I do? • How do I block SPAM emails? • How do I report unindentified missed SPAM? • How do I get the Symantec Brightmail plugin for Outlook for identifying spam? • What is the maximum file size for an attachment that I can send out with an email? • My attachment is larger than 10mb. Is there another way I can send my attachment? • Can you send non-html messages from OWA? • When I am logged into OWA, it times out. What is the maximum idle time while being logged in to OWA? • What is the Outbox folder for? • It states that my password is going to expire. Do I really need to change it? • How do I change my OWA password? • Can I synchronize my OWA Calendar with my desktop email client calendar? • Can I import a comma-separated value (CSV) file that lists a course's events into my desktop email client calendar? • What is my official student email address? • Do I have aliases for my student HMS email address? • I permanently deleted an email. Is there any way of getting it back? General Email Questions • How Can I Read my E-mails from Home? • Where are my emails from my old Webmail account? • Is there a forwarding feature on OWA? • I'm a DMS student. Can I forward my emails from my FAS account to my HMS account? • What are the Student List-Servs? • I am a graduating student. How do I save my emails before my HMS account is deactivated? • My name has changed. How do I reflect this change in my official HMS student email address and aliases? • Will I have access to my HMS email account and other IT services if 1) I am going abroad, 2) will be taking off a year to do research, or 3) will be starting Masters program at another Harvard school? • I live over in the Trilogy Apartments. Does HMS provide free internet access at this apartment complex? Student ListServs • What are the Student List-Servs? • How do I Join a Student List-Serv? • How do I Create a Student List-Serv? • Is there an Online Manual for the Student List-Servs? • I'm the manager of a student list-serv. What is my password for the student list-serv site? • How do I change managers for a student list-serv? • Whom do I contact so that I can create a new student group? • Quick Reference of HMS Student ListServs BrightMail • What is BrightMail? • Does BrightMail automatically delete spam messages from being sent to my Exchange email account? • Why does BrightMail deem email messages from my friends as SPAM?	• I am not graduating this year. Will I have access to my HMS email account and other services? • Can I maintain my HMS email account if I transition to an on-quad HMS faculty or non-casual FT/PT staff role? • Can I maintain my HMS email account if I transition to a faculty role (such as an intern, resident, or post-doc) at an HMS-affiliated hospital? • How can I obtain a post.harvard.edu "email forwarding" account? • Is it possible to download my existing mail to my personal computer before my HMS email account is disabled? • Can I maintain my eCommons/MyCourses account if I transition to an on-quad HMS faculty or non-casual FT/PT staff role? • If I do not officially transition to a faculty role until or after July 31st, can I prevent my eCommons/MyCourses account from being disabled beginning from the transition period through the official start date of my on-quad faculty role? • Whom do I contact with questions about my HMS accounts?
Internet Issues	Student Workstation Issues
• What is the maximum size of my Online Storage space in my MyCourses account? • Is MedLine accessible from a Web browser? • My course director wants to install a software program on the workstations. What do we need to do to make this happen? • How do I create and add someone to my share folder such as My Collaborations in MyCourses? • What is a Harvard University Personal Identification Number (PIN)? • How do I obtain a Harvard University Personal Identification Number (PIN)? • I am being prompted to change my expiring password for MyCourses/eCommons. How do I change it? • Who has access to the Digital Library? • I disabled cookies and blocked pop-ups, and now my MyCourses account is not working properly. What do I need to do? • Where are all of the wireless access points throughout the HMS quad? • Does HMS provide free internet access for students living off-campus? • Does Student Computing have any recommendations on obtaining internet access for students living off-campus in non-Harvard affliated housing?	• HMS IT Student Computing Policies • To Whom Are the Student Computer Facilities Open? • Fixing a Frozen Computer • Changing Monitor Settings • Clearing Paper Jams • Cancelling a Print Job • Scanning Images • Scanning Text • Reducing the File Size of An Image • Where Can I Get Support on Linux? • What Kind of Computer Should I Buy? • Where Can I Buy Computer Products? • How do I change the resolution of the plasma screen in the Tutorial Rooms? • How do I check to see if I have the latest critical patches for my computer? • What is a portable USB memory device? Where do I insert it on the student workstation? • What is the MAC ID of my computer? • Does HMS provide free anti-virus software? • Does Student Computing repair student computers? • Where can I dispose my hardware such as computers, printers, or cell phones? • Where can I donate my working computer or printer?
Microsoft Office Issues	Virus & SPAM Issues
Word: • Inserting a Picture • Changing Fonts • Setting Tabs • Setting Margins • Creating Labels • Creating Address Envelope Labels • Mail Merge • Changing Paper Size and Orientation • Changing Paper Auto-Feed to Manual Powerpoint: • How do I Reduce the File Size of My Powerpoint Presentation? • I made my Powerpoint presentation on a Mac, but when I opened the file on a Windows computer, the images were not displayed. How do I fix this? • How do I Add Sound or a Video Clip to My Powerpoint Presentation? • How do I Add Animation to My Powerpoint Presentation?	• How to Configure Outlook to Delete SPAM on Your Windows-based Computer • How to Configure Entourage to Delete SPAM on Your Macintosh • Does HMS provide anti-virus software for the Mac? • Download and Installation Guide of Symantec Corporate Anti-Virus Edition • How do I uninstall a previous version of Symantec from Windows? • How do I uninstall a previous version of Symantec from my Mac? • How do I remove the Symantec icon on the menu bar of my Mac? • Cleaning a Virus-Infected Floppy • Cleaning a Virus-Infected Network Folder • Free Online Virus Scanner and Removal Tools • Free Anti-Spyware Software • Fight Against Spam!
Adobe Program Issues	Mobile/PDA Issues
• Inserting Text into a PDF Document • Reducing the File Size of a PDF Document • How to Make a PDF Document	• What version of the Palm OS does AvantGo Enterprise require? • Everything is properly installed/configured but when I sync, I get the message successfully connected but no data comes down to my device. What do I try next? • Why am I am getting an "invalid user name and password" message when I try to sync to AvantGo? • What happens to my data if I am a current AvantGo user and already have AvantGo installed on my device? • Why is this sync taking so long on the Clarinet? • Can I sync AvantGo on my Pocket PC device in the MEC? • Does AvantGo software work on the new Palm Tungsten devices? • Does AvantGo work on Palm OS 5 devices? • I upgraded to Mac OS X and the new Palm 4.0/5.0 and can no longer get my AvantGo data, does AvantGo work on the Palm 4.0/5.0 software for Mac? • Do the medical applications offered through MyCourses work on PDAs that are not Palm-based operating systems? • Does the HMS Wireless Network provide Exchange 2007 services for wireless mobile technology? • I don't want to upgrade to the Blackberry Enterprise Data plan through Verizon. Can I still send/receive emails from HMS to my Blackberry? • Are there any applications for my Blackberry?